Your Online Reputation
Score is:

55%
Risk of refusal to purchase
star star star star stard
Positive
Negative
Neutral
Breaking Down Microsoft’s Online Score
Rating on Google result page
Positive
Negative
Neutral
Positive
Negative
Neutral
Reviewer Ratings
Name
Rating
The rating is made up of the number of ratings and the number of comments on the resource
Reviews
The total number of reviews on the resource that mention your company
Link
chek Yelp
star star stard stard stard
41
chek Indeed
star star star star star
8828
chek RepVue
star star star star stard
1811
chek Gartner
star star star star star
720
chek Glassdoor
star star star star star
64899
chek Comparably
star star star star stard
3906
chek InHerSight
star star star star stard
6904
chek Trustpilot
star star stard stard stard
2943
chek AmbitionBox
star star star star stard
1960
chek CareerBliss
star star star star stard
993
Average rating
star star star star stard
4/5
Microsoft’s rating based on reviews
Microsoft has a mixed reputation with a significant amount of negative feedback related to scams, poor customer service, and corporate culture issues, especially highlighted in Reddit discussions. However, employee reviews on platforms like Glassdoor and Indeed show generally positive ratings around 4 out of 5, indicating good work-life balance and benefits. Consumer reviews on Yelp and Trustpilot are notably low, reflecting dissatisfaction with customer support and product issues. YouTube videos provide a balanced view with both positive experiences and critical insights about working at Microsoft and its corporate practices. The main negative aspects include frequent scam reports, poor customer service, high prices, subscription model dissatisfaction, and internal corporate culture challenges. There are also concerns about fake reviews and scam apps associated with Microsoft stores.
Top Mentions
  1. «Ratings can also help you ...» Read Full
  2. «Best Companies to Work For» Read Full
  3. «Thanks for using Microsoft products ...» Read Full
  4. «Great place to start your ...» Read Full
  5. «Pablo solved my problem then ...» Read Full
  6. «Communities help you ask and ...» Read Full
  7. «Best-Rated for... Paid time off» Read Full
  8. «Hope the above information can ...» Read Full
  9. «Excellent WLB (depends on org). ...» Read Full
  10. «Staff are quite helpful and ...» Read Full
  1. «Pretty much everything about Microsoft ...» Read Full
  2. «Employees are arrogant and uninformed.» Read Full
  3. «Culture is turning toxic due ...» Read Full
  4. «The service in this store ...» Read Full
  5. «Endless layoffs. People trying to ...» Read Full
  6. «Selection is outdated. And prices ...» Read Full
Top Themes

This cluster of statements from various employees at Microsoft highlights diverse experiences regarding work-life balance, compensation, management, and job security. The narratives reflect a mix of satisfaction and dissatisfaction among employees, with some praising the company's work environment and opportunities, while others criticize the management, frequent reorganizations, and the impact of layoffs on company culture and personal job security. The overall sentiment indicates a complex and evolving workplace environment that is struggling to balance employee welfare with corporate goals.

The cluster of statements primarily revolves around the topic of identity and access management, specifically focusing on Microsoft's Entra ID product. This product is highlighted for its capabilities in providing robust security features, seamless integration with Microsoft services, and user-friendly access management. The narratives discuss various aspects such as the ease of deployment, user authentication processes, and the overall customer experience with the product. The discussions reflect on both the strengths and weaknesses of the product, including its security features, administrative complexity, and the impact on organizational operations.

The main theme revolves around the recurring issue of access restrictions encountered on Yelp business pages. Several users have reported being unable to view specific business pages, such as those of Microsoft Store locations, due to permission requirements. This suggests a broader issue with Yelp's accessibility or permission settings that might be affecting user experience negatively. The theme captures concerns about digital access barriers, user frustration, and the need for clearer communication or system adjustments by Yelp.

This cluster of statements revolves around Microsoft's extensive digital ecosystem, highlighting various products, services, and user engagement features. It emphasizes Microsoft's efforts in enhancing user experience through SharePoint's rating features, the integration of AI technologies, and the availability of diverse software and hardware products. The narratives also touch on Microsoft's community support, security measures, and educational initiatives, showcasing the company's commitment to providing comprehensive solutions for both individual and business needs.

This cluster of statements primarily revolves around the experiences of women in the workplace, focusing on how companies are rated by female employees in terms of equality, benefits, and overall work environment. The narratives explore various aspects such as work-life balance, equal opportunities, and the challenges faced by working women. The emphasis is on understanding and improving the corporate culture to make it more inclusive and supportive for women, leveraging data and employee feedback to guide potential job seekers and influence corporate policies.

This cluster of statements revolves around the integration and customization of star rating systems within SharePoint lists, a common feature in Microsoft's collaborative platform. Users are seeking to enhance their SharePoint lists by adding customizable star ratings to items, which can be used for feedback or assessment purposes. The discussion includes technical support and solutions for implementing star ratings, ranging from built-in features to custom solutions using different styles of star characters. The narrative highlights the community's need for easy-to-implement, flexible rating systems in corporate software environments.

This cluster of statements revolves around the experiences of customers at the Microsoft Experience Center in New York. The narratives cover a range of topics including customer service quality, product offerings, store environment, and technical support. The feedback varies from positive experiences with helpful staff and good product demonstrations to negative experiences concerning service issues, high prices, and technical difficulties. This theme captures the diverse interactions and perceptions of customers visiting this flagship store, reflecting on the brand's impact on customer satisfaction and loyalty.

This cluster of statements revolves around the experiences and insights related to employment at leading technology companies such as Google, Amazon, Apple, and Microsoft. It includes discussions on work-life balance, employee satisfaction, and the overall desirability of these companies as employers. The narratives explore various aspects from employee reviews to the impact of company policies on personal and professional growth, highlighting both the perks and challenges of working in these high-tech environments.

This cluster focuses on the theme of accessing digital content and platforms, particularly addressing issues related to permissions and access restrictions on websites. It highlights the challenges users face when they are denied access to certain pages or services online, reflecting broader concerns about digital rights, privacy, and the control over personal data. The theme encompasses discussions about the importance of clear terms of service, privacy policies, and the need for transparency in digital operations.

This cluster of statements revolves around the experiences and challenges faced by employees in the tech industry, particularly focusing on job opportunities, work culture, and the impact of technological advancements like AI on job security. The narratives explore various aspects of working in tech companies such as Microsoft, including career progression, job interviews, work-life balance, and the technical skills required to thrive in this sector. The discussions also touch on the implications of remote work and the integration of AI in the workplace, reflecting a broad spectrum of employee concerns and industry trends.

Summary & Recommendations

Key Issues:

  1. Frequent layoffs and job security concerns negatively impact employee morale and company culture.
  2. Customer service inconsistencies and dissatisfaction, including reports of poor support and high prices, harm consumer trust.
  3. Internal management challenges and corporate politics contribute to a toxic work environment for some employees.
  4. Complexity and administrative challenges in some Microsoft products (e.g., Entra ID) affect user experience and customer satisfaction.
  5. Digital access issues and permission restrictions on platforms like Yelp reduce business visibility and frustrate users.
  6. Perceived high pricing and outdated product selections in physical stores diminish customer value perception.

Strengths:

  1. Strong employee benefits, flexible work hours, and generally positive work-life balance in many teams.
  2. Robust security features and seamless integration of identity and access management products like Microsoft Entra ID.
  3. Comprehensive digital ecosystem with AI integration, cloud services, and extensive software and hardware offerings.
  4. Active community engagement and support through forums and insider programs.
  5. Positive customer experiences at flagship stores with knowledgeable and helpful staff.
  6. Commitment to workplace equality and support for women, including mentorship and flexible work options.

What This Means & Next Steps:

  1. Enhance internal communication and transparency around layoffs and job security to rebuild employee trust and improve morale.
  2. Invest in customer service training and support infrastructure to ensure consistent, high-quality consumer interactions and address pricing concerns.
  3. Streamline product administration and simplify user interfaces, particularly for complex enterprise solutions, to improve customer satisfaction.
  4. Address digital access and permission issues on third-party platforms to improve business visibility and user experience.
  5. Revitalize physical retail experiences by updating product selections, adjusting pricing strategies, and enhancing in-store customer engagement.
  6. Continue to strengthen diversity, equity, and inclusion initiatives, focusing on career growth and support for underrepresented groups to foster a positive corporate culture.

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